Privacy Policy

Culinary Choice Pvt. Ltd. ("Culinary Choice", "we", "us", or "our") is a Pakistan-based premium food ingredients company. We produce and distribute the OLMEC brand of professional chocolate, bakery ingredients, spreads, and cocoa powders to businesses across Pakistan, UAE, and Oman.

This Privacy Policy applies to all information collected through our website culinarychoice.com.pk, our contact forms, email communications, and any other services we offer. By using our website, you agree to the collection and use of information as described in this policy.

We collect only the data we genuinely need to serve you as a professional B2B customer. Here is exactly what we may collect:

Personal Information (Provided by You)

• Full name and job title
• Business / company name
• Business email address
• Phone number
• City and delivery address
• Type of business (bakery, hotel, manufacturer, etc.)
• Message content and inquiry details submitted via forms

Technical Information (Collected Automatically)

• IP address and approximate geographic location (country/city level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation path on our site
• Referring website (how you found us)
• Device type (desktop, tablet, mobile)
• Cookie identifiers (see Section 7)

Communication Records

• Emails sent to our team
• WhatsApp messages (if you contact us via WhatsApp)
• Notes from phone or in-person consultations

We collect your information through the following channels:

We use your data only for legitimate business purposes directly related to serving you as a professional customer:

Primary Purposes

• Responding to your inquiry, sample request, or order
• Processing and fulfilling B2B orders and deliveries
• Providing technical support and product application guidance
• Sending product catalogues, price lists, and technical data sheets you requested
• Managing your ongoing B2B account relationship

Secondary Purposes

• Improving our website content and user experience
• Understanding which products and pages are most relevant to professionals
• Sending important product updates, certifications, or quality notices
• Complying with legal obligations (invoicing, tax records, audit requirements)
• Preventing fraud and maintaining website security

We process your personal data based on the following lawful grounds:

• Contractual necessity: Processing needed to fulfil a business order or service agreement with you
• Legitimate interests: Operating and improving our business website, responding to professional inquiries, and maintaining business relationships
• Consent: Where you have specifically agreed — such as subscribing to product updates or submitting a contact form
• Legal obligation: Complying with Pakistani tax law, corporate record-keeping requirements, or regulatory demands

Where we rely on consent, you can withdraw it at any time by contacting us at inquiry@culinarychoice.com.pk. Withdrawal will not affect any processing already done.

We take your privacy seriously. We do not sell, rent, or trade your personal information. We only share data in the specific situations below:

Internal Sharing

Your inquiry may be shared with relevant internal team members — Sales, Technical, or Operations — solely to respond to your specific request. All team members are bound by confidentiality obligations.

Service Providers (Processors)

We use trusted third-party services to operate our website and business. These providers act only on our instructions:

• WordPress / WPEngine: Website hosting and content management
• Google Analytics: Anonymous website traffic analysis
• Google Workspace: Email and business communications
• Facebook / Instagram / Meta: Social media pages (governed by Meta's privacy policy)
• YouTube: Video content (governed by Google's privacy policy)
• Pinterest: Visual content platform
• Google My Business: Business listing and reviews

Legal Requirements

We may disclose your data if required by Pakistani law, court order, or government authority — and only to the minimum extent legally required.

Business Transfer

If Culinary Choice is acquired or merges, your data may transfer to the new entity, which will honour this policy or notify you of any changes.

Our website uses cookies — small text files stored on your device — to make the site work properly and help us understand how it is used. We aim to keep our cookie use minimal and purposeful.

Managing Cookies

• Browser settings: You can block or delete cookies in your browser settings. Note that blocking essential cookies may break parts of our website.
• Google Analytics opt-out: Install the Google Analytics opt-out browser add-on.
• Do Not Track: We respect your browser's Do Not Track signal where technically possible.

We take reasonable and appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

Technical Measures

• HTTPS encryption on all pages of culinarychoice.com.pk
• Secure, access-controlled hosting environment
• Password-protected admin accounts with limited access
• Regular website security updates and monitoring
• Spam and bot protection on all contact forms

Organizational Measures

• Only authorized team members can access customer data
• Data access limited to what each role genuinely needs
• Email communications handled through secure Google Workspace

Data Location

Our website is hosted primarily in Pakistan. Analytics data may be processed by Google on servers outside Pakistan. By using our site, you consent to this transfer, which is protected by Google's standard data protection agreements.

We keep your data only as long as necessary for the purpose it was collected, or as required by law.

After the retention period, data is securely deleted or anonymized. You may also request earlier deletion — see Section 10 for your rights.

You have the following rights regarding your personal data. To exercise any of these rights, email us at inquiry@culinarychoice.com.pk. We will respond within 30 days.

• Right to Access: Request a copy of the personal data we hold about you, including where it came from and how it is used.
• Right to Correction: Ask us to correct any inaccurate or incomplete data we hold about you.
• Right to Erasure: Request deletion of your personal data where we no longer have a legitimate reason to keep it.
• Right to Restrict Processing: Ask us to pause processing your data while a complaint or accuracy question is resolved.
• Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing at any time.
• Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based. This will not affect past processing.

Our website includes links to our partner and customer websites (such as Marriott, Metro, Pearl Continental, Carrefour, and others listed on our Partners page). These websites are operated by independent organizations and have their own privacy policies.

We are not responsible for the privacy practices or content of any third-party website. We recommend reading the privacy policy of any external website before sharing personal information with them.

Links to our social media profiles (Facebook, Instagram, YouTube, Pinterest) are governed by the respective platform's privacy policy and terms of service.

Culinary Choice is a B2B (business-to-business) company exclusively serving professional food industry businesses. Our website is not directed at, and we do not knowingly collect personal data from, anyone under the age of 18.

If you believe a child has submitted personal information to us, please contact us immediately at inquiry@culinarychoice.com.pk and we will promptly delete that information.

Culinary Choice operates in Pakistan, the United Arab Emirates, and Oman. If you are located in the UAE or Oman, please be aware that:

• Your data is primarily processed and stored in Pakistan
• UAE users: We comply with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection where applicable
• Oman users: We comply with applicable Omani data protection regulations
• Data transferred internationally is protected through appropriate safeguards

By submitting an inquiry or contacting us from UAE or Oman, you consent to the transfer and processing of your data in Pakistan under the protections described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage for 30 days after major changes
• Email registered B2B partners if changes materially affect how we use their data

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team. We are committed to addressing all privacy inquiries promptly and transparently.

For general inquiries about our products, please visit our Contact Us page or explore our Product Range.